Return & Refund Policy
If you are not entirely satisfied with your order, we offer a 28-day return and refund policy to make your shopping experience as hassle-free as possible. Please read the following information to understand our policies and procedures:
Returns Exceptions
To maintain the quality of our products, certain items are not eligible for return. Please note that the following items cannot be returned:
- Customized items
- Personal care items, such as cosmetics and skincare products
- Sale items
- Products that have been damaged or tampered with
Damages and Issues
If you receive a damaged product or encounter any issues with your order, please notify us within 48 hours of receipt. We will promptly process a replacement or refund for you. In the case of a damaged package, kindly retain the original packaging and provide us with photographic evidence of the damage.
Defective Products
If you receive a defective product, please inform us within 28 days of receipt. We will arrange a replacement or refund for you.
Return & Refund Process
If you decide to return an item, you have 28 calendar days from the date of receipt to initiate the process. To be eligible for a return, the item must be unused and in its original condition, including the original packaging, tags, and any accompanying documentation or proof of purchase.
To initiate a return, please contact our customer service team at [email protected]. When emailing us, kindly include your order number and the reason for the return. Our customer service team will provide you with a return address and guide you through the necessary steps to complete the return process.
Once we receive the returned item, our team will inspect it and inform you of the status of your return as soon as possible. If the return is approved, we will initiate a refund to your original method of payment. The refund processing time may vary, typically taking 5-7 business days, depending on your card issuer’s policies.
Late or Missing Refunds
If you have not received your refund within 28 days of our receipt of the returned product, please contact us at [email protected]. We will promptly investigate the matter and take necessary steps to resolve the issue.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Warranties
Setoza provides warranties for all products sold on our website. The duration of the warranty varies based on the product and is indicated on the respective product page. If you encounter any warranty-related issues, please reach out to our customer service team at [email protected].
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at [email protected].